Privacy Policy

At Loncey Tech (Pvt) Ltd (“Loncey Tech”, “we”, “us”), we respect your privacy and are committed to protecting your personal data. This policy explains what we collect on lonceytech.com, why we collect it, how we use it, and the choices you have.

1) What We Collect

• Contact & Inquiry Data (via forms or email): name, email, phone, company, and the details you share about your project or question.
• Lead/Registration Data (when relevant): preferred services, rough budgets, timeline, and any attachments you upload (e.g., briefs, images). Files are stored securely (we use managed storage on our hosting stack).
• Communications: emails, WhatsApp messages (if you click to chat), and call notes for support and project delivery.
• Technical Data: IP address, device/browser, pages viewed, time on page, referring URLs; collected via standard web logs and analytics.

2) How We Use Your Data

• Provide services: respond to inquiries, prepare proposals, deliver projects, and support you.
• Improve the site: analyze usage to refine content, performance, and security.
• Communicate: send updates you request (e.g., quotes, project status). Marketing emails are sent only if you opt in, and you can unsubscribe anytime.
• Legal & security: prevent fraud, enforce terms, and comply with applicable laws.

3) Legal Bases & Consent

Depending on your location, our processing is based on one or more of: your consent (e.g., analytics cookies), contract (to respond and deliver services), and legitimate interests (to operate and secure our website). We align with the Sri Lanka Personal Data Protection Act (PDPA) and, where applicable, GDPR principles.

4) When We Share Data

We don’t sell or rent personal data. We share minimal data with trusted providers who help us operate our business, under confidentiality and data-protection terms:

• Hosting & infrastructure (website, email, file storage).
• Analytics (e.g., Google Analytics 4) to understand site usage.
• Tag/consent tools (e.g., Google Tag Manager, our cookie banner) to control scripts.
• Communications (email/SMS gateways, WhatsApp “click-to-chat”).
• Payments & invoicing (if applicable): we issue invoices and process payments through trusted providers; we do not store full card details on our servers.
• Legal/Compliance: if required by law or to protect rights, safety, and security.

5) Cookies & Tracking

We use essential cookies (for core site functions) and, with your consent, analytics/marketing cookies to improve your experience. You can manage preferences any time via the cookie banner or your browser settings. See the Cookies Policy for full details.

6) Data Retention

• Inquiries & leads: typically retained for up to 24 months after last contact unless a project starts, in which case project records may be retained longer for contracts, accounts, and legal requirements.
• Analytics data: retained per your consent and the analytics provider’s recommended retention window.
• We may anonymize data for statistics and security analysis.

7) Security

We use reasonable technical and organizational measures (TLS/HTTPS, access controls, audit trails) to protect data. No method is 100% secure, but we continually improve safeguards.

8) International Transfers

Our providers may process data on servers outside Sri Lanka. We select reputable vendors and require appropriate protections for international transfers.

9) Your Rights

• Request access to, correction of, or deletion of your personal data.
• Object to or restrict processing in certain cases.
• Withdraw consent where processing is based on consent (e.g., analytics cookies).

To make a request, email info@lonceytech.com. We may need to verify your identity.

10) Children’s Privacy

Our website and services are not directed to children under 16. If you believe a child provided data, contact us to remove it.

11) Changes to This Policy

We may update this policy from time to time. We’ll post updates on this page and adjust the “Last Updated” date above.

12) Contact Us

Loncey Tech (Pvt) Ltd
No 259, Temple Road, Jaffna, Sri Lanka
📧 info@lonceytech.com  |  📞 +94 21 222 7343 / +94 77 2111 175